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Incident: EdgeAM Platform | Support Ticket System

Status
Resolved
Start at
Sept. 28, 2025, 9 p.m.
End at
Sept. 30, 2025, 6:32 a.m.
Affected
EdgeAM Platform
Support Ticket System
EdgeAM Platform
Resolved
Sept. 30, 2025, 6:32 a.m.

Service has been fully restored. Please contact the support team if you continue to experience difficulties.
Our apologies for any inconvenience this may have caused.

Monitoring
Sept. 29, 2025, 3:19 p.m.

The email service has been restored and is being monitored.
Once the incident is resolved, we will provide you with an update.

Identified
Sept. 28, 2025, 9 p.m.

The service may be partially unavailable due to operational difficulties.

During the processing and delivery of emails sent to the support address, technical issues may occasionally occur, which could affect their proper receipt. We recommend using alternative communication channels to ensure the guaranteed delivery of important notifications and requests.

We will keep you updated on the incident.
Our apologies for any inconvenience this may cause.